Deskside Support

Deskside Support at Meet Life Sciences Deskside Support at Meet Life Sciences in Rocky Hill, New Jersey Posted in 6 days ago.

Type:

full-time

Job Description:

Role Title:

DeskSide Support Lead Location Princeton / New Jersey Number of days 4 on site / 1 remote Target start date: ASAP We're looking for an experienced Deskside Support professional to join a fast-paced environment supporting a major biotech organization in Princeton. This role combines hands-on technical expertise with strong leadership and customer-facing skills. Key Responsibilities Provide deskside support across a large, distributed workforce, including remote users across the U.S. Act as an escalation point and offer on-call support for executive committee (EC) members Support and manage end-user technology including: Windows laptops MacBooks iPhones Microsoft 365 / Office suite Oversee and support ~200 meeting rooms and a 4-seat auditorium , including: Live events Town halls AV and conferencing technology Coordinate workplace setup , including remote and specialized environments Manage IT assets and inventory : Ordering equipment Receiving vendor goods Stock tracking and asset lifecycle Supporting invoicing processes Leadership & Communication Lead and guide a deskside support team in a high-performance environment Communicate effectively with senior executives , demonstrating confidence and professionalism Balance technical expertise with excellent customer service Mentor team members and maintain a strong service-oriented culture Key Skills & Experience Strong hands-on experience with end-user devices and enterprise IT environments Proven leadership and team coordination skills Excellent communication and stakeholder management, especially with senior leadership Ability to work at pace and manage competing priorities Strong focus on customer experience and service delivery