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Desktop Support Specialist

Job

Phyton Talent Advisors

Union City, NJ (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/7/2026

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Job Description

Desktop Support Specialist at Phyton Talent Advisors Desktop Support Specialist at Phyton Talent Advisors in Union City, New Jersey Posted in about 5 hours ago.

Type:

full-time

Job Description:

Are you a proactive problem solver who thrives in a fast-paced, client-focused environment? Our client is seeking an experienced Help Desk / End User Support Specialist to provide white-glove technical support to clients operating within highly regulated financial services environments. This team delivers premium, concierge-level technology support and serves as a trusted extension of its clients' businesses. The ideal candidate combines strong technical troubleshooting skills with exceptional customer service, attention to detail, and a compliance-first mindset. Key Responsibilities Provide end-to-end workstation, application, and user support in compliance-driven environments. Deliver professional, time-sensitive support through a structured support queue. Manage ticket resolution from intake through completion, including documentation and escalations. Troubleshoot hardware, software, networking, mobile device, and Microsoft 365 issues. Identify recurring issues and implement proactive solutions to minimize disruptions and reduce risk. Collaborate with teammates to ensure a consistent and high-quality client experience. Maintain detailed documentation and follow established security, compliance, and operational procedures. Required Qualifications 4+ years of Help Desk, Desktop Support, or End User Support experience. Strong customer service, communication, and problem-solving skills. Experience supporting Windows operating systems, including configuration, troubleshooting, and user administration. Experience supporting iOS and Android devices. Knowledge of networking fundamentals, including LAN, WAN, wireless networking, and cloud-based environments. Experience working with security tools and processes, including endpoint protection, phishing response, and security incident triage. Proficiency with ticketing, RMM, and documentation platforms. Experience supporting Microsoft 365 environments, including: Entra ID Intune Exchange Online Microsoft Defender Point Online Microsoft Teams Advanced proficiency with Outlook, Word, Excel, PowerPoint, OneDrive, and Teams. Familiarity with AI productivity tools such as Microsoft Copilot, ChatGPT, Claude, or similar platforms. Experience supporting SaaS-based VoIP solutions. Prior experience working within an MSP (Managed Service Provider) or multi-client support environment. Preferred Qualifications Experience administering and supporting macOS environments. PowerShell scripting experience.