End User Support Analyst

We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting.

Responsibilities:

Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.

Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.

Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.

Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.

Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.

Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.

Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.

Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.

Coordinate light facilities management and office operationsAssist with IT asset management, shipping/receiving, and inventoryWork with vendors and document processes and activities