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Service Desk Analyst - Onsite(Full Time)
Job
The Dignify Solutions, LLC
Woodbridge Township, NJ (In Person)
Full-Time
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48
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Job Description
Must have Experience. Excellent Communication Skill with internation voice experience. Strong Experience & background in Global Service Desk. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Active Directory-O365 is Required. Core Competencies Communication skills - Excellent oral and written communication skills Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with troubleshooting OSS and BSS tools Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Experience with working on ITSM tools Specific Knowledge of other required Computer Systems/Applications for different work environments. Operational Requirement Responding to queries via chat, email, or phone Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Following up and coordinating with other teams/Partners to resolve customer issues. Recommending improvements and fix process gaps Remotely accessing hardware or software for clients to make changes and fix problems Coordination & follow-up with Level2, Field-Ops for ongoing queries/request Follow up on pending tickets and updates The Go-to person for directing the requester for finding a solution with the right stake holders Provide an end user experience with follow up calls for the resolution and closure of tickets or incidents.