Help Desk Technician - Bilingual

Help Desk Technician - Bilingual Sabio Systems Albuquerque, NM Job Details Contract From $19 an hour 1 day ago Qualifications Spanish Google Workspace Serving clients IT user and group management Phone communication Equipment troubleshooting English De-escalation techniques Conflict de-escalation Windows Computer hardware Desktop (troubleshooting support) IT support Productivity software CompTIA A+ Cross-functional communication Mobile devices Client interaction via phone calls Full Job Description Overview For the third year in a row, Sabio Systems has been recognized by Forbes Magazine as one of the Best Professional Recruiting Firms in America! We're honored to once again receive this national recognition.

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//www.forbes.com/lists/best-professional-recruiting-firms/?sh=32dd5fb043ae We're actively recruiting for a bilingual , fluent English/Spanish, customer focused to service a key client of ours.

RESPONISBILITIES FOR THE HELP DESK TECHNICIAN

(Tier I): Responds to all telephone calls and/or e-mail by staff inquiring about technology problems or the status of repairs within established service level agreements (SLA). Provide technological support to local & remote locations in accordance with established policies and procedures. Ability to utilize remote desktop programs and device management systems to remotely assist and troubleshoot technical issues for end users. Performs system upgrades, installs software packages, and runs diagnostics to ensure proper system functionality. Track equipment inventory; assignment, transfer and salvage; collaborate on potential purchases. Resolve technical issues, and advise/implement appropriate action/solutions. Communicate regularly and collaborate effectively with customers and team members. Maintain records of daily data communication transactions, issues and remedial actions taken, or installation activities. Provides feedback to managers regarding job status, customer relations, and supply needs. Assist coworkers in the execution of established processes and escalations. Other duties as assigned.

REQUIREMENTS FOR THE HELP DESK TECHNICIAN

(Tier I): At least 1+ years of experience in a technical related field. Familiarity with Active Directory (account unlocks, password resets, group access) Prior experience in a call center or high-volume support environment Must be bilingual, fluent English/Spanish. Ability to handle back-to-back calls while maintaining quality Strong phone presence and active listening skills Clear communication with non-technical users Ability to de-escalate frustrated users professionally Knowledge of multiple hardware and software platforms such as Mac and Windows operating systems, IOS, Chrome OS, Android, etc. Foundational knowledge with Microsoft Office 365, Google (G-Suite), Operating Systems, device management tools, interactive panels, hardware, software, troubleshooting methodology, networking concepts, and customer service. Have one industry standard certification and/or the ability to work towards one of the following certifications within a one-year time frame;

CompTIA:

A+ or Network+ Must pass Fingerprinting criminal background check. $19.00/hr Sabio Systems is a leading provider of professionals on a temporary and direct-hire basis for positions and projects in Accounting, Finance, Information Technology, Legal, Medical and Business Operations. With over 25 years of combined Staffing & Recruiting expertise we can connect you with some of the most sought out employers in New Mexico. We treasure your long-term commitment to Sabio Systems by rewarding you with a Bonus Pay equal to your weekly average hours, at your current hourly rate, each time you meet the requirement. More information about our benefits can be found here; https://www.sabiosystems.com/sabio-consultants-2/benefits/ Apply for this job now. All applicants must be authorized to work in the United States. Sabio Systems is an Equal Opportunity Employer. ©2026 Sabio Systems, LLC.

Pay:

From $19.00 per hour

Work Location:

In person