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IT Technician
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Laguna Development Corp
Albuquerque, NM (In Person)
Full-Time
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Job Description
IT Technician Laguna Development Corp - 2.9 Albuquerque, NM Job Details Full-time 16 hours ago Qualifications Knowledge management Telecommunications network performance monitoring Electronic network maintenance IT system monitoring Mid-level System maintenance Virtualization tools Continuous improvement Desktop (troubleshooting support) CompTIA Network+ Resolving technical support tickets Customer service knowledge base Linux Online help documentation Desktop administration Escalation handling CompTIA A+ System performance monitoring Full Job Description Join our team as an IT Technician and play a critical role in keeping our systems, networks, and users running smoothly. In this hands-on role, you'll monitor system and network performance, troubleshoot and resolve technical issues of moderate complexity, and provide exceptional support to end users both remotely and on-site. You'll serve as a key escalation point for Help Desk issues, partner closely with IT staff on projects, and contribute to continuous improvement by developing knowledge base documentation and recommending process enhancements. If you enjoy solving complex technical challenges while delivering excellent customer service, this is the opportunity for you. We're looking for a proactive, team-oriented professional with strong troubleshooting skills, a customer-first mindset, and the ability to quickly learn new technologies. You'll bring at least three years of IT experience (or equivalent), a solid understanding of Microsoft desktop environments, and preferably exposure to virtualization, Cisco systems, or Linux. Certifications such as A+ or Network+ are a plus. In return, you'll gain the opportunity to grow your technical expertise, collaborate with a supportive team, and make a meaningful impact by ensuring reliable IT services across the organization.