Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Service Desk Supervisor
Job
Insight Global
Albuquerque, NM (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
44
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Description Insight Global is seeking a Deskside Support Technician for a leading research-focused organization. This individual will serve as the highest-level deskside support resource, handling complex technical issues while acting as the primary escalation point for the Service Desk. The role requires strong customer-facing skills, the ability to support VIP and executive users, and close collaboration with Desktop Engineering teams. This is a hands-on, onsite opportunity with a clear path to full-time conversion, ideal for someone who enjoys ownership, problem-solving, and making a direct impact on end-user experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review
To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 3+ years of technical support or help desk experience
- Strong deskside support experience (PCs, laptops, peripherals, mobile devices)
- Advanced troubleshooting skills for hardware, software, and basic network issues
- Experience supporting Windows environments (Linux exposure preferred)
- ServiceNow or similar ticketing/call tracking system experience
- Experience providing VIP and Executive-level support
- Ability to work independently and handle escalations Strong customer service and communication skills
- Experience in enterprise or research/academic environments
- Desktop Engineering or endpoint support collaboration experience
- Project support or DSS initiative involvement
- Training or mentoring junior support staff Server administration or deeper networking knowledge