Job Description
Senior PC Technician Job ID:
2611885 Location:
Cannon AFB, NM, United States Date Posted:
Apr 24, 2026 Category:
Information Technology Subcategory:
Site Support Schedule:
Full-Time Shift:
Day Job Travel:
Yes - 10% of the time Minimum Clearance Required:
TS.SCI Clearance Level Must Be Able to Obtain:
None Potential for Remote Work:
On-Site Benefits:
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mail Tweet Share on Facebook Share on LinkedIn Apply Now > Job Description Description SAIC has an immediate opening for a Senior PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at Cannon, AFB NM. The PC Technician will be responsible for providing direct Tier I-II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure. Roles and Responsibilities:
Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership. Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity. Provides troubleshooting and resolves technical issues. Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation. Troubleshoots and repairs software and network connectivity issues. Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements. Plans, engineers, coordinates, installs, and/or manages equipment installations. Recommends upgrades to and replacements in accordance with policies and procedures. Integrates, tests, and verifies remote access hardware and software. Supports approved peripheral devices. Interfaces directly with customers to provide training and to resolve issues related to services. Provides IMAC services. Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization. Conducts pre-install and site surveys as necessary. Makes use of Remedy for receiving, documenting, and closing tickets. Updates management tools as required. Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori. Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features. Manages and provide day-to-day support for VDI clients. Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image. Recommends upgrades to and replacements for hardware and software utilized by VDI clients. Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission. Qualifications 12 years with HS Diploma; 10 years with AS/AA; 8 years with BS/BA; or 6 years with MS/MA. Active DoD TS/SCI clearance. DoD 8570 IAT II Certification. • Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude. Experience with Windows OS, O365
suite of applications, basic multimedia systems, multi-functional devices, and mobile devices. Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills. Experience with active directory security group management, exchange distribution lists, and file share permission assignment. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Share:
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