Technical Support Specialist Associate

Department Contact:

McKenna Garcia, 575-527-7550, mcgarcia@dacc.nmsu.edu

Internal or External Search:

External - Open to all applicants

Advertising Summary:

DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:

Position Details Position Title:

Technical Support Specialist I College/Division:

DACC Dona Ana CC Department:

941220-DACC

COMPUTER SUPP

Location:

Doña Ana Community College Offsite Location (if applicable):

Dona Ana Community College Workforce Center Target Hourly/Salary Rate:

16.83

Appointment Full-time Equivalency:

1.0

FLSA Status :

Non-Exempt Bargaining Unit Announcement:

This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding:

Not Applicable Standard Work Schedule:

Standard (M-F, 8-5) If Not a

Standard Work Schedule:

Job Duties and Responsibilities:

DACC PC Support Technicians provide IT support to

DACC/NMSU

faculty, staff, and students. Responsibilities include deploying, installing, configuring, and troubleshooting Windows and macOS computers, mobile devices, printers, and related technology equipment. Technicians diagnose and resolve technical issues, manage software deployments, configure devices within a networked environment, and help maintain reliable technology services and infrastructure.

Key responsibilities include:

• Supporting enterprise IT operations, including system imaging, software updates, email systems, antivirus solutions, and mobile device management.
• Collaborating with IT staff to identify, troubleshoot, and resolve network, telephone, and system-related issues.
• Supporting and troubleshooting Apple devices and macOS/iOS operating systems.
• Installing, configuring, and repairing hardware, software, and peripheral devices according to established standards.
• Ensuring proper installation of operating systems, software, and related equipment.
• Configuring end-user devices for centralized authentication systems, including Active Directory and Entra.
• Escalating and reporting system, software, or network issues to central IT as needed.

This position requires strong technical skills, attention to detail, and the ability to work effectively in a collaborative IT environment.

Qualifications Required Education and Experience:

Required Education:

High School diploma or GED certificate.;

Required Experience:

Two (2) years of related experience.;

Equivalency:

Completion of a post-secondary degree or certificate may substitute for years of experience.;

Required Certification/License:

Equivalent Qualifications:

Preferred Qualifications:

• Knowledge of current technological developments/trends in area of expertise.
• Knowledge of customer service standards and procedures.
• Strong problem-solving and communication skills.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Ability to analyze and resolve computer problems.
• Ability to perform preventive maintenance on computer hardware and software.
• Ability to write technical instructions in the use of programs and/or program modifications.
• Ability to document work in progress.

Special Certification/Licensure:

Post-secondary education, such as a college degree, along with relevant technology industry certifications (CompTIA, AWS, Cisco, Microsoft, etc)

Working Conditions and Physical Effort Environment:

Work is normally performed in a typical interior/office work environment.

Physical Effort:

No or very limited physical effort required.

Lifting Requirements:

Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk:

No or very limited exposure to physical risk.