Clinical Application Support Analyst

Clinical Application Support Analyst Holy Cross Medical Center Taos Professional Services Taos, New Mexico Technical Support Full Time, Days

POSITION PURPOSE

The Clinical Application Support Analyst position coordinates the development, implementation, maintenance and training of the Electronic Health Record (EHR), as well as other clinical applications and computer hardware. This position serves as a clinical liaison between the Information Technology (IT) Department and clinical departments throughout Taos Professional Services for the coordination, implementation and education of clinical IT solutions. The position will work in conjunction with clinicians to implement functional solutions to clinical problems. Continued learning and maintaining up to date on all relevant applications is required. The position performs duties independently with minimal supervision, operating from specific and definite direction and instructions, performing job duties within institutional guidelines.

MINIMUM MANDATORY QUALIFICATIONS

EXPERIENCE:

Minimum of two (2) years' working experience with EHR and other hospital applications.

EDUCATION

Associate's Degree in Computer Science, Information Systems, Health Informatics or related field.

MANDATORY KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS

Applications which include the Microsoft Office suite of products and familiarity with EHR systems. Ability to establish and maintain effective working relationships with practice leadership, physicians, advanced practitioners, colleagues and other Holy Cross Medical Center and Taos Professional Services team members. Excellent communication skills, including the ability to effectively interact with all members of the care team and with patients and family members. Skill in exercising a high degree of initiative, judgment, discretion and decision-making to assist in the achievement of organizational goals and objectives. Demonstrated commitment to providing the highest level of customer service satisfaction. A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

PREFERRED QUALIFICATIONS

Three (3) to five (5) years' working experience with EHR and other hospital applications. Bachelor's Degree in Computer Science, Information Systems, Health Informatics or related field. One (1) year working experience in healthcare; preferred Registered Nurse or Medical Assistant with experience in ambulatory care. One (1) year working experience with Meditech Expanse. Bilingual skills in English and Spanish.