Desktop Support Technician, IT Operations

What to Expect Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives. What You'll Do Excellent customer service skills, strong attention to details with excellent follow up Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking Work with Backups, Active Directory, Exchange, Azure, and Windows server environments Work with ECM, Imaging, packaging, scripting - Python or PowerShell Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune Maintain and work with wireless technologies, LAN, VPN, DSL Create, edit, and improve technical articles and other procedures for systems at Tesla Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing Troubleshoot Windows 11, Mac OS, iOS & Android mobile operating systems What You'll Bring Minimum of 4 years of experience with desktop support experience Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred Experience troubleshooting hardware and software on Windows, Mac and Linux devices Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems Experience troubleshooting Active Directory, Exchange, and Office 365 problems Experience with answering phone calls in a Help Desk capacity Must have excellent communication skills Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.