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Support Technician I
Job
Robert Half
Las Vegas, NV (In Person)
Full-Time
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Job Description
Description We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems.
Responsibilities:
- Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams.
- Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits.
- Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues.
- Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery.
- Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations.
- Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation.
- Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records.
- Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency. Requirements
- At least 3 years of experience in IT support or a related field.
- Proficiency in Active Directory and managing user access.
- Prior experience with Jira Service Management and Intune required.
- Strong knowledge of computer hardware and troubleshooting techniques.
- Experience with Windows 10 and related support tasks.
- Familiarity with deskside support and resolving end-user issues.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Strong communication skills and a customer-focused approach to problem-solving.