Desktop Support

Desktop support#26-14691 $53.72-$58.72 per hour Albany, NY Onsite Job Description Provide a short description of the

Position:

The Department of Financial Services ("Client") is seeking candidates to fill the position of IT Specialist. The candidate will be responsible for designing, architecting and supporting the end users computing platform. This position will assist in developing and supporting the Desktop platform to enable the delivery of high-quality Desktop experience to end users. Provide a list of the day-to-day tasks to be performed by the

Selected Candidate:

Duties of this position will include, but not be limited to the following:

• Design and document laptops and desktops hardware solutions as well as operating systems configurations.
• Develop and create Windows baseline images doe laptops and desktops.
• Administer and support mobile device management solution.
• Create and maintain Active Directory Group Policies.
• Troubleshoot, resolve problems and provide preventive maintenance.
• Perform system software and hardware upgrades and patches; including planning, testing, scheduling, coordination and deployment.
• Research and test current and new Service Desk infrastructure products and services. Conduct evaluation and proof of concepts of hardware and software technologies and provide recommendations on improving current platform.
• Administer and support remote access technologies.