Information Technology Specialist 3, SG-23

Information Technology Specialist 3, SG-23

Location:

Albany or New York City Business Unit:

Technology Bureau Negotiating Unit:

Professional, Scientific and Technical (PEF) Please note that a change in negotiating unit may affect your salary, insurance and other benefits.

Salary:

$86,681 - $109,650 Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,000 annual downstate adjustment.

Appointment Status:

Contingent Permanent The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system. The Department of Financial Services is seeking candidates for the position of Information Technology Specialist 3 in the

• Diagnoses and resolves end‑user issues across hardware, software, network, and accounts;
• Completes routine tasks such as account setup, software installation, and access provisioning;
• Maintains accurate, detailed records‑ of actions, findings, and outcomes in the ITSM system;
• Identifies issues requiring higher level support and escalate with clear technical context;
• Provides timely updates, sets expectations, and ensures a positive support experience;
• Supports workstations, peripherals, operating systems, and business applications;
• Creates, modifies, and disables user accounts following security and compliance standards;
• Responds to alerts and identifies issues before they impact operations;
• Documents solutions and procedures to improve team efficiency and consistency;
• Provides guidance, training, and quality review for less experienced team members;
• Oversees workload distribution, monitors queue health,‑ and ensures coverage;
• Handle complex or recurring issues and identify long term corrective actions;
• Acts as liaison to infrastructure, networking, security, or application support groups;
• Audits tickets for‑accuracy, completeness, and adherence to standards;
• Assists with new hire technical setup and orientation; and
• Occasionally works outside of normal business hours and travels to alternate facilities as needed.
• Technology Bureau.

Duties include, but are not limited to, the following:

Appointment Method:

List Appointment:

Candidates must be reachable on the Civil Service eligible list for 26839010 or 38709010.

Transfer:

Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 52.6 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website. Please note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.

To Apply:

Interested qualified candidates must submit a resume and letter of interest no later than June 19, 2026 to the email address listed below. Please include the Box # for the location(s) you are interested in [Box#

ITS3-NYS ALB

] [Box#

ITS3- NYS NYC

] in the subject line of your email to ensure receipt of your application. Email submissions are preferred. Please be advised that the New York State Department of Financial Services does not offer sponsorship for employment visas. Christopher Barr Box #

ITS3-NYS

[LOC] New York State Department of Financial Services Office of Human Resources Management One Commerce Plaza, Suite 301 Albany, NY 12257

Email:

recruitment@dfs.ny.gov

Fax:

(518) 402-5071 All candidates that apply may not be scheduled for an interview. Public Service Loan Forgiveness Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full- time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

AMERICANS WITH DISABILITIES ACT

REASONABLE

ACCOMMODATIONS

Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it. All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.