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Sr. Desktop Support Specialist with HIPAA/HITECH compliance

Job

IPS Technology Services

Albany, NY (In Person)

Full-Time

Posted 2 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Job Description Job Title:
Sr. Desktop Support Specialist with
HIPAA/HITECH
compliance Duration in months: 30
Location:
Albany, NY 12232
Work Mode:
Onsite/Hybrid Interview Process:
Webcasting Must have:
HIPAA/HITECH
compliance
Mandatory Documents:
  • Passport Copy mandatory for Non USA Citizens
  • Copy of Visa Stamping Page
  • Three Professional References
  • Copy of Driver License (USA Citizens)
Requested Qualification:
  • 78 Months
  • Technical experience in end-user desktop troubleshooting and support.
  • 78 Months
  • Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
  • 72 Months
  • Experience with ticket management software and related procedures (e,g, ITSM Service Now)
  • 72 Months
  • Experience supporting, troubleshooting, and operating video-teleconference equipment.
  • 72 Months
  • Experience with the Microsoft Suite of products as well as Desktop O/S.
  • 48 Months
  • Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
  • 48 Months
  • Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
  • 48 Months
  • Experience in a customer service related support position providing direct, in
  • person technical support to Executive level clients/customers and administrators
  • 48 Months
  • Experience managing and prioritizing support calls
  • 24 Months
  • Experience with internet-based teleconference software support (e.
g. WebEx, MS Teams, Zoom) I'm interested