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IT Technician
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Southern Tier Express, Inc.
Andover, NY (In Person)
$63,440 Salary, Full-Time
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Job Description
Overview We are seeking a skilled and dependable IT professional to support, maintain, and improve our information technology systems. The ideal candidate will provide day-to-day technical support, ensure systems run efficiently and securely, and assist with ongoing IT projects that support business operations. Your expertise will help keep our IT environment secure, efficient, and user-friendly, empowering colleagues to perform at their best every day. . Key Responsibilities Install, configure, and maintain desktops, laptops, printers, mobile devices, cameras, and related IT equipment. Provide technical support to employees by diagnosing and resolving hardware, software, connectivity, and peripheral issues. Set up user accounts, permissions, email access, and other system resources. Monitor and maintain local networks, internet connections, camera systems, and shared technology resources. Run and terminate low-voltage cabling for cameras and other devices, and assist with installation, positioning, and testing of field equipment. Perform routine system updates, backups, preventive maintenance, and on-site service calls as needed. Document support requests, installation work, solutions, and recurring technical issues. Assist with cybersecurity best practices, antivirus protection, and access control. Coordinate with outside vendors or service providers when advanced support or specialized installation work is needed. Preferred Skills Strong technical support skills with the ability to problem-solve, diagnose and resolve hardware/software issues efficiently. Proficiency in computer management including desktop support and hardware troubleshooting. Knowledge of operating systems such as Windows, macOS, and Linux; familiarity with their configuration and maintenance. Experience with computer networking concepts including LAN setup, VPNs, firewalls, and network security protocols. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Qualifications Associate degree or certification in Information Technology, Computer Science, or a related field preferred. At least 3 - years' experience Valid driver's license may be required for travel between locations.