Desktop Support Technician

Job Description Insight Global's client is seeking a Desktop Support Technician (Level 1/2) to support their operations staff. This role is the primary point of contact for employee technology issues and is responsible for keeping our physical and virtual desktop environments running smoothly.

Key Responsibilities:

End-User & Desktop Support

• Provide tier 1 and tier 2 support for desktops, laptops, printers, peripherals, and business applications.
• Support Windows OS, Microsoft 365, Outlook/Exchange, Teams, and VoIP phones.
• Image, deploy, and refresh end-user hardware across multiple sites.
• Onboard and offboard users, including account provisioning, hardware setup, access management, and end-user training.
• Administer Microsoft Active Directory, Intune Mobile Device Manager, and SharePoint.
• Manage the ticket queue, document resolutions, and maintain knowledge base articles. Virtual Desktop Infrastructure (VDI)
• Administer and support AWS WorkSpaces and AWS AppStream 2.0 environments.
• Troubleshoot VDI session, performance, profile, and application delivery issues.
• Manage user assignments, bundles, images, and directory integration for AWS WorkSpaces and AppStream. Cybersecurity & Systems ProtectioN
• Monitor and maintain endpoint protection, MFA, and email security on end-user devices.
• Respond to security incidents, alerts, and potential threats affecting endpoints and user accounts.
• Manage endpoint patching, vulnerability remediation, and access controls.

Compensation:

$30/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  2-3 years tier 1-2 desktop/end user support experience
•  Strong knowledge of Windows OS, M365, Active Directory and Entra ID fundamentals
•  Ticketing system experience (Freshservice, Zendesk, ServiceNow, etc.)
•  Excellent customer service, communication and troubleshooting skills
•  Cybersecurity experience
•  CompTIA certs (A+, Network+, Security+)
•  AWS certs (Cloud practitioner, systems admin)
•  PowerShell scripting and endpoint management tools (Intune, SCCM)
•  Experience supporting users across multiple sites