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IT Field Technician (Level 2)
Job
Robert Half
Hudson, NY (In Person)
Full-Time
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Job Description
We are looking for an experienced IT Field Technician (Level 2) to provide hands-on technical support across office technology environments in Hudson, New York. This Long-term Contract opportunity is ideal for someone who enjoys solving end-user issues, maintaining critical systems, and delivering dependable onsite service. The role supports a wide range of hardware, software, connectivity, and productivity tools while helping keep business operations secure and efficient.
Responsibilities:
- Deliver onsite technical support for desktops, laptops, printers, wireless connectivity, mobile devices, video conferencing tools, and other workplace technology.
- Install, configure, upgrade, relocate, and maintain computer equipment and software while keeping asset records accurate and up to date.
- Troubleshoot hardware, operating system, application, and network access issues, resolving user incidents and escalating complex problems through established support channels.
- Administer core user support functions within Active Directory, Azure Active Directory, Exchange, and Microsoft 365 environments.
- Support business-critical desktop applications and access tools, including multi-factor authentication, VPN connectivity, Intune, and endpoint management platforms.
- Assist with identifying security-related issues, respond to threats within the environment, and contribute to remediation efforts when needed.
- Create and maintain clear technical documentation, including procedures, issue resolution steps, and service activity records.
- Provide onsite assistance for network, application, and production systems to help maintain reliable day-to-day operations.
- Conduct audits related to asset management and device lifecycle activities, including updates within Intune, Microsoft Endpoint Manager, and inventory tracking systems.