Digital Operations Coordinator

Company Name:

TJ's Plumbing and Heating Position:

Digital Operations Coordinator Pay Range:

Clear Path to $85K Annually With Performance Bonuses!

Compensation Breakdown:

$60,000 - $65,000 base annually (based on experience) Performance pay of up to $20K annually System adoption milestone KPI improvements (close rate, average ticket, dispatch efficiency) Successful rollout of digital initiatives

Location:

Jamestown, NY Schedule:

Full-Time Monday to Friday, 8 hour shift

Benefits:

401k with company match Paid Time Off Paid Holidays Ongoing training and professional development

Company Tech Company Swag Company Events & Outings Requirements:

Must-Haves Prior ServiceTitan experience Strong organizational and problem-solving skills Comfortable training others and leading change Ability to work in a fast-paced, sometimes chaotic environment Office or operations experience in home services preferred Nice-to-Haves IT or systems background Experience with CRM or field service software Plumbing, HVAC, or home service industry experience Reporting or dashboard creation experience

Position Summary:

TJ's Plumbing & Heating is hiring a Digital Operations Coordinator to help lead the company's transition into a fully digital operation. This role owns the ServiceTitan system, operational workflows, and digital process improvements , helping the company streamline dispatch, reporting, and daily operations. With a clear path to $85K annually including performance bonuses , this position plays a critical role in helping the company operate faster, smarter, and more efficiently. The ideal candidate is a systems-minded problem solver who thrives on turning messy processes into clean workflows . Someone who enjoys training teams, improving operations, and solving problems in real time will excel here. If you're the type of person who loves building systems, improving efficiency, and helping a fast-moving team operate at a higher level , this role was built for you.

Core Responsibilities:

Office Collaboration Act as a bridge between the office team, technicians, and leadership Support daily operations by helping teams resolve system issues quickly Ensure teams are aligned on workflows, procedures, and digital tools ServiceTitan Administration Daily system monitoring and maintenance Manage dispatch boards and scheduling flow Set up job types, pricing, memberships, and forms Ensure clean job notes, invoices, and closeouts Build and maintain customer records and tags Digital Transformation Convert paper processes into digital workflows Implement tablets, forms, checklists, and automation Standardize office and field procedures Create digital SOPs for office and field teams Training & Adoption Train new technicians and office staff in ServiceTitan Provide ongoing coaching to improve system usage Act as the internal "help desk" for system questions Create simple training guides and videos Reporting & Performance Build and maintain key company dashboards Track KPIs like: Average ticket Close rates Dispatch efficiency Membership growth Help leadership make decisions using real data Process Improvement Identify inefficiencies in dispatch, scheduling, and invoicing Recommend and implement system improvements Work with leadership to roll out new initiatives

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) matching Paid time off Professional development assistance

Work Location:

In person