Helpdesk Specialist II

Helpdesk Specialist II at Dale WorkForce Solutions Helpdesk Specialist II at Dale WorkForce Solutions in Jericho, New York Posted in 4 days ago.

Type:

full-time

Job Description:

Client:

healthcare company

Job:

Desktop Specialist Duration:

3-month contract to hire

Location:

Plainview, NY,on-site supporting local offices

Pay:

$25-$31/hr W2

Key Responsibilities:

Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues. Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary. Install, configure, and support various software applications, operating systems, and hardware devices. Maintain accurate records of incidents, service requests, and resolutions in the ticketing system. Assist with user onboarding, including setting up new equipment and configuring user accounts. Ensure the timely and accurate completion of all service requests and tasks. Provide remote support and assistance as needed, ensuring minimal disruption to users. Collaborate with other IT team members to identify recurring issues and implement solutions. Maintain a knowledge base of common issues and solutions for future reference. Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Qualifications:

High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus. Proven experience as a Help Desk Technician or in a similar technical support role. Strong knowledge of computer systems, mobile devices, and technical troubleshooting. Excellent communication skills with the ability to explain complex technical issues to non-technical users. Experience with remote troubleshooting and support tools. Ability to work in a fast-paced environment and manage multiple support requests simultaneously. Strong problem-solving skills and attention to detail. A+

Certification Preferred Skills and Experience:

Familiarity with Windows environments. Basic knowledge of networking principles and protocols. Experience working with Active Directory and Office 365. Familiarity with ticketing systems and IT management tools.