Service Desk Analyst

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday -

Friday:

8am - 5pm.

Responsibilities:

Answer calls from users within Community Care Help desk ticketing system Troubleshoot windows and office User account administration Participate on a professional help desk, focused on providing exceptional customer support Use a wide variety of tools to deliver accurate data and information Ability to quickly transition from project work to incoming call(s) Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians Perform other related duties as delegated by immediate supervisor Work on-call on a rotational basis among Help Desk team If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Compensation:

$21.00 - $34.00 hourly Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment! We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians. Community Care Physicians is an Equal Opportunity Employer.

Requirements:

Associate or Bachelor's degree in a computer science related discipline. Minimum of 2 years experience in a related help desk role; experience in a primary health care practice is highly desirable Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required Knowledge of how to create quality documentation to present accurate analysis Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians Highly motivated, with a "can-do" attitude Excellent analytical and problem-solving skills Knowledge of general security and HIPAA policies and procedures Ability to maintain effective and cooperative working relationships Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude Availability to work overtime, as needed, is a requirement in this role Ability to create, maintain, and submit quality technical and business documentation Basic project management skills and knowledge are desirable.