Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Liverpool, New York. This Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering responsive customer service. The role focuses on supporting Windows-based environments, troubleshooting desktop problems, and assisting with account access and mobile device needs in a construction and contractor setting.

Responsibilities:

• Provide front-line technical assistance for desktops, laptops, and related end-user technology, ensuring issues are addressed in a timely manner.
• Diagnose and resolve hardware, software, and operating system problems across Microsoft Windows environments, including Windows 10 devices.
• Manage user account support tasks within Active Directory, such as access updates, password resets, and basic permission changes.
• Respond to and document incoming service desk requests, prioritizing tickets based on urgency and business impact.
• Support iPads and other mobile devices by troubleshooting connectivity, configuration, and general usage issues.
• Perform break/fix support for workstation equipment and coordinate follow-up actions when problems require escalation.
• Install, configure, and maintain standard desktop applications and peripheral devices to keep users productive.
• Communicate clearly with employees and internal stakeholders regarding issue status, resolutions, and recommended next steps.