Ads Tech Support Specialist

We are seeking a dedicated Ads Tech Product Support Specialist to join a dynamic team focused on providing exceptional support in the advertising technology sector. This role is ideal for individuals passionate about troubleshooting complex technical issues and enhancing customer experiences in a fast-paced environment. Responsibilities Serve as the primary point of contact for complex partner-facing ad tech support inquiries, ensuring timely and effective resolution. Investigate and troubleshoot ad delivery failures and configuration errors by analyzing logs and replicating reported issues. Collaborate with internal engineering and product teams to escalate and resolve technical challenges. Communicate effectively with external partners, providing status updates and clear guidance on resolutions. Maintain comprehensive knowledge of advertising products and infrastructure to diagnose and address a variety of support issues. Create and update technical documentation and troubleshooting guides to enhance team efficiency. Participate in new product launches and partner onboarding activities to ensure readiness and support. Skills 3+ years of experience in the ad tech industry, particularly in technical support or ad operations. Strong troubleshooting skills with a solid understanding of ad-serving and programmatic ecosystems. Excellent verbal and written communication skills, capable of conveying technical information to diverse audiences. Proficient in analyzing logs and error codes to identify root causes of technical issues. Ability to work collaboratively with both technical and non-technical stakeholders. Preferred Skills Familiarity with support and incident management platforms such as Zendesk or Jira. Experience with ad tech platforms like Google Ad Manager or The Trade Desk. Background in customer-facing roles or technical account management. Knowledge of protocols such as VAST and OpenRTB. We are committed to fostering a diverse and inclusive environment where all individuals feel valued and empowered. We encourage applicants from all backgrounds to apply and join us in creating a workplace that reflects the communities we serve. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex. Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $30 - $62 per hour based on qualifications and experience.