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Desktop support
Job
InfoPeople Corp
New York, NY (In Person)
Full-Time
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Job Description
Desktop Support/IT support --Next week start once interview is done 10+ years of experience A diploma or high school education with technical training. A+, Network+, Security+, MCSE, MCP 4-5 years of general troubleshooting experience with hardware or software customer services. 1-2 years of Help Desk Analyst experience with Customer Support over phone line and emails. Knowledge of MS Windows OS and all other Microsoft applications. Knowledge of Active Directory / Microsoft Exchange is a plus Working knowledge of PC hardware Knowledge of imaging software Basic network configuration and troubleshooting skills Familiar with networking hardware/concepts Practical understanding of IP addressing basics (including DNS and DHCP) Ability to work efficiently and independently without constant supervision Strong skills and knowledges of using IT Support Ticketing Systems and Help Desk Ticket Management Software. Basic understanding and good skills in remote troubleshooting and assistance of end users. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Thorough understanding and solving printer issues Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Proven ability to offer high level desktop support in an enterprise environment Good understanding of the organization''s goals and objectives. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Experience and basic knowledges in mobile devices, cell phones, Pads and laptops troubleshooting.