End User Support Engineer - Trading floor

POSITION OVERVIEW

We are seeking a highly skilled and technically adept End User Support Engineer with strong trading floor experience to deliver exceptional, white-glove technology support to our users. The ideal candidate will have proven experience providing Level 2-3 support in a high-performance financial environment, demonstrating strong problem-solving abilities, superior communication skills, and a deep understanding of end-user technologies and market data systems. This individual will play a key role in maintaining desktop stability, executing IT projects, and ensuring seamless support for traders, portfolio managers, and other business units.

KEY RESPONSIBILITIES

• Provide Level 2-3 end user and trading floor support across Windows, macOS, and mobile platforms, ensuring minimal disruption to business operations.
• Troubleshoot complex desktop, network, and application issues in a fast-paced, time-critical environment.
• Deliver white-glove, VIP, and trade floor support to executives, traders, and portfolio managers.
• Perform software and hardware installations, configurations, and maintenance following company standards.
• Manage tickets and requests via the firm's incident management platform (Jira/ServiceNow or equivalent).
• Serve as a liaison between users/traders, business units, and engineering teams, ensuring clear communication and timely resolution.
• Support and maintain market data applications such as Bloomberg, Excel-Add-in's, etc.
• Manage user onboarding/offboarding, inventory tracking, and device lifecycle processes.
• Contribute to knowledge base documentation, internal process improvements, and weekly reporting.
• Participate in IT infrastructure and user experience projects, including pilot testing and new technology rollouts.
• Support O365, Exchange, Active Directory, Citrix, Intune MDM, and SCCM deployments.
• Administer Zoom, DUO, and AI productivity tools (Copilot, ChatGPT).
• Maintain compliance with IT security standards, including patching and endpoint protection policies.
• Participate in on-call rotations for after-hours and weekend coverage.
• Provide proactive monitoring, maintenance, and performance optimization across end user systems.

REQUIRED SKILLS & EXPERIENCE

• Minimum 4 years of Level 2+ desktop/trading floor support experience in a financial services environment.
• Strong technical knowledge of Windows 10/11, Microsoft 365, Active Directory, DNS, DHCP, and Group Policy.
• Proficiency in market data application support (Bloomberg, Refinitiv, Fidessa, etc.).
• Working knowledge of Citrix, SCCM, PowerShell, Intune, and Exchange administration.
• Familiarity with Agile methodology and automation tools (Jira, GitHub/Bitbucket, Python, PowerShell, or VBScript).
• Excellent troubleshooting and analytical skills with a focus on root cause identification.
• Exceptional interpersonal and communication skills with a strong customer service orientation.
• Ability to manage multiple priorities in a dynamic, high-pressure trading environment.
• Understanding of network fundamentals (LAN/WAN, TCP/IP, DNS, VPNs).
• Experience in ITIL-based operations (Incident, Change, Problem Management).
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

ADDITIONAL REQUIREMENTS

• Must be able to travel and/or commute regularly between Stamford, CT and New York, NY offices, sometimes on short notice or as part of planned scheduling.
• Availability for extended hours and weekend work during critical trading or project periods.
• Eligible to work in the United States.

PREFERRED QUALIFICATIONS

• Experience supporting front-office trading environments with market data exposure.
• Prior experience working in global financial institutions with distributed support models.
• Familiarity with Zoom Room systems, AV equipment, and executive conference setups.
• Basic scripting skills for automation and reporting (Python, PowerShell).

Join us if you're passionate about delivering top-tier IT support in a vibrant trading environment! Your expertise will directly contribute to maintaining operational excellence on the trading floor while advancing your career in a fast-moving industry.

Pay:

$130,000.00 - $140,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

New York, NY 10022 (Required)

Work Location:

In person