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Help Desk Analyst
Job
Robert Half
New York, NY (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment.
Responsibilities:
- Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period.
- Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment.
- Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes.
- Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement.
- Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner.
- Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.