Help Desk Analyst

Help Desk Analyst Robert Half - 3.9 New York, NY Job Details Temporary | Contract $23.75 - $27.00 an hour 18 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Equipment service recordkeeping Desktop computer repair Customer communication Personal electronics repair Equipment repair Laptop (troubleshooting support) Hardware maintenance Maintenance activity documentation Computer hardware Desktop (troubleshooting support) Hardware configuration Customer support ticket management Organizational skills Cleaning Equipment testing Equipment inventory management Hardware diagnostics Communication skills Entry level Ticketing system technical support Full Job Description We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment.

Responsibilities:

Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period. Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment. Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes. Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement. Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner. Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed. Hands-on experience supporting, repairing, or maintaining Chromebook devices. Ability to diagnose common hardware and basic software issues with speed and accuracy. Familiarity with help desk practices, including ticket tracking and documentation. Strong organizational skills with the ability to manage multiple devices and tasks at once. Clear communication skills and a detail-oriented approach to end-user support. Availability to work during the summer months of July and August in New York, New York. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .