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Information Technology Technology Support
Job
Touro University New York
New York, NY (In Person)
$45,087 Salary, Full-Time
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Job Description
Overview Responsible for general technical support for students, faculty, and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users). Responsibilities Responsible for general technical support, to include, but not limited to as much of the following as possible: Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms Respond to service tickets Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals Administers Print Server and printing management software Administers E-Mail listserv for faculty, staff and student body Troubleshoots network (wired and wireless) related issues Technical support for Medical Simulation Machines Assists students and instructors with Canvas and clicker issues Assist students with Exam issues Troubleshoot Zoom issues Other duties as required Qualifications Education/Experience Bachelor of Science preferred. At least 3 years of IT experience preferred. Knowledge/Skills/Abilities Demonstrated proficiency in communication (written and verbal) required Customer service and team orientated required A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required Networking, DNS, DHCP, LDAP, TCP/IP Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX. Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook Basic understanding of Audio-Visual equipment. Internet research Working Conditions Extensive time sitting and standing Ability to lift 10 lbs. Maximum Salary USD $50,000.00/Yr. Minimum Salary USD $40,000.00/Yr.