Service Desk Technician

Service Desk Technician Insight Global - 3.9 New York, NY Job Details Full-time | Contract $40 - $50 an hour 18 hours ago Benefits Health savings account Dental insurance Vision insurance Qualifications Jira Cloud identity and access management (IAM) Google Workspace Mobile device support Okta IT user and group management Slack Communication platforms Productivity software support Computer hardware Desktop (troubleshooting support) SaaS platforms Customer support ticket management macOS administration Collaborative technology platforms Mobile device management MFA macOS Digital project management boards Productivity software Defect tracking tools SaaS Ticketing system technical support Identity & access management Full Job Description

ABOUT THIS ROLE

This is a leading subscription platform at the center of connected fitness, with more than 180 million community members in over 185 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love, and what device you use. Insight Global is seeking an IT Service Desk Technician (Tier 1/2) to support the NYC office as the sole in-person IT presence. This role is critical in delivering high-quality, scalable support in a fast-paced, SaaS-driven environment. You'll be the front line for all IT needs in the NYC office—troubleshooting issues, supporting onboarding/offboarding, configuring laptops (primarily Mac), managing AV for meetings, and improving IT processes. You'll work closely with a global IT team and have autonomy to drive improvements and deliver excellent customer service.

DAY-TO-DAY

Provide Tier 1/2 technical support for hardware, software, and SaaS applications Troubleshoot issues across a Mac-first environment (macOS, peripherals, networking) Support and manage core tools: Google Workspace, Okta, Slack, Atlassian (Jira, Confluence), 1Password, JAMF Own and manage support tickets through Jira, ensuring timely resolution and clear communication Support new hire onboarding and offboarding (device provisioning, shipping/receiving, account setup) Assist with identity and access management (SSO, MFA, group permissions) Partner with cross-functional teams to resolve issues and improve workflows Contribute to documentation and knowledge base articles to scale support Identify recurring issues and proactively suggest automation or process improvements Support AV needs for all office and company meetings

REQUIRED EXPERIENCE

3-4+ years in an IT Service Desk / Support role (Tier 1/2) Strong experience supporting macOS environments (95% Mac shop) Working knowledge of: JAMF (MDM/device management) Okta (SSO/identity) Slack Google Workspace Atlassian (Jira ticketing system) 1Password or LastPass Experience supporting hardware, software, and SaaS applications Familiarity with networking fundamentals (Wi-Fi, VPN, DNS) Excellent troubleshooting and problem-solving skills Strong communication skills—able to support both technical and non-technical users Highly organized with strong attention to detail and follow-through Comfortable being the sole IT support in a local office, while collaborating with a global team Ability to lift up to 50 lbs

Pay:

$40.00 - $50.00 per hour

Benefits:

Dental insurance Health savings account Vision insurance

Work Location:

In person