Support Engineer

Description As a Support Engineer, you will help prospects and customers successfully leverage Nimble's platform and APIs to collect and utilize public web data. You will serve as a trusted technical resource, providing hands-on support across onboarding, implementation, troubleshooting, and ongoing optimization. Working closely with Customer Success, Solutions Engineering, Product, and R D teams, you will resolve technical issues, support integrations, and help customers maximize the value of Nimble's solutions. This role is ideal for someone who enjoys solving complex technical problems, working directly with customers, and building expertise in APIs, web technologies, and data extraction Responsibilities Serve as the primary technical support contact for customers using Nimble's APIs and data collection solutions. Troubleshoot and resolve API, integration, platform, and web data extraction issues, including website blocking mechanisms such as captchas, bot detection, geo-restrictions, and IP limitations. Guide customers on implementation, onboarding, platform configuration, and best practices for data collection and workflow optimization. Investigate customer issues using logs, monitoring tools, and system diagnostics to identify root causes and deliver effective solutions. Collaborate with Product and Engineering teams to escalate issues, reproduce bugs, validate fixes, and improve platform reliability. Create and maintain technical documentation, troubleshooting guides, knowledge base articles, and root cause analyses. Assist customers with platform usage, product capabilities, consumption models, and technical questions. Drive continuous improvement of support processes, tools, and monitoring while providing customer feedback to influence product enhancements. Requirements 3+ years of experience as a Support Engineer, Technical Support Engineer, Solutions Engineer, or similar customer-facing technical role, preferably in a B2B SaaS environment. Strong understanding of networking and web technologies, including HTTP/S, DNS, proxies, VPNs, APIs, and browser-based applications. Hands-on experience troubleshooting APIs and integrations using tools such as Postman, cURL, browser developer tools, and command-line interfaces. Experience working with cloud platforms (AWS, GCP, or Azure). Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Customer-first mindset, strong sense of ownership, and the ability to work independently in a fast-paced, collaborative environment. Curiosity and eagerness to learn new technologies and become a subject matter expert. Experience with web scraping, data extraction, or data quality validation is a strong advantage. About us Come and shape the modern era of data and AI! Nimble is the first business external data platform, making data-driven decision-making easier than ever. With our award-winning AI-powered data structuring technology, Nimble connects business users with the public web's knowledge. We empower enterprises with mission-critical, real-time external data to unlock competitive intelligence, price comparison, and enriched company insights for sales and marketing. With Nimble, data teams build advanced AI applications that connect enterprise-ready, real-time web data to their custom GPTs. Modern BI teams use Nimble to build business dashboards and unlock new opportunities with market visibility. We're redefining the $100B market intelligence space. The opportunity is massive, and we're just getting started. About the Role As a Support Engineer, you will help prospects and customers successfully leverage Nimble's platform and APIs to collect and utilize public web data. You will serve as a trusted technical resource, providing hands-on support across onboarding, implementation, troubleshooting, and ongoing optimization. Working closely with Customer Success, Solutions Engineering, Product, and R D teams, you will resolve technical issues, support integrations, and help customers maximize the value of Nimble's solutions. This role is ideal for someone who enjoys solving complex technical problems, working directly with customers, and building expertise in APIs, web technologies, and data extraction. Why Join Us As a Support Engineer at Nimble, you'll play a key role in helping some of the world's most innovative companies unlock the power of external web data. You'll work on complex technical challenges at the intersection of AI, data infrastructure, and web technologies while collaborating closely with customers, Product, and Engineering teams. Join us in building a data-connected world, where external data powers every business decision.