IT Support Tech I

Job Description:

This involves providing technical support including maintenance and installation for desktop and mobile device software and hardware. The incumbent must analyze and resolve problems relating to the above statement. Work is performed under the general supervision of a higher staff member. Supervision over the work of others is not a responsibility of this position. Does related work as required. Apply on the Ontario County Civil Service website: https://ontario-portal.mycivilservice.com/exams Scroll & apply and complete the exam for:

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN I

If you have questions, please contact Debra Luna 315-332-7289 or Debra.

Luna@wflboces.org

Qualifications:

The Civil Service title, description, and required qualifications can be found here:

IT Support Tech I Minimum Qualifications:

EITHER:

1. Possession of an Associate s Degree, or higher, in Computer Science, Engineering Technology or a related field; OR 2. Possession of an Associate s Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field; OR 3. Graduation from high school or possession of a high school equivalency diploma AND two (2) years of full time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and maintenance of personal computers or mobile devices AND the resolution of software and hardware problems pertaining to these devices; OR 4. An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.