Entry Level Technical Support Engineer - Austin, Lowell, San Jose,Durham

• Introduction
• A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

• Your role and responsibilities
• Are you passionate about solving technical problems and helping others succeed?

IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

• IBM Support is a cornerstone of client success, known for:
• Industry-leading customer satisfaction.
• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation!

As a Technical Support engineer, you will:

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Required technical and professional expertise
• Bachelor's degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Preferred technical and professional experience
• Experience within customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.