Field Support Specialist

Field Support Specialist at BravoTECH Field Support Specialist at BravoTECH in Sunnyside, New York Posted in about 24 hours ago.

Type:

full-time

Job Description:

No C2C & No

H1B/F1/OPT/CPT

- Only local candidates

Job Title:

Field Support Analyst Location:

New York, NY Duration:

4 months, with the possibility of extension or conversion to full-time employment

Hours:

Monday-Friday, 8:00 AM - 5:00 PM (EST)

Work Environment:

Support for corporate office operations, working independently with virtual support team collaboration

Overview of Work Environment:

Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy in your day-to-day tasks while collaborating closely with a virtual support team to deliver exceptional service.

Job Responsibilities:

Provide comprehensive desktop support to a wide range of end users. Assist with hardware and software issues, including troubleshooting and resolving tickets promptly. Maintain and support office technology infrastructure, ensuring optimal performance. Respond to help desk requests, managing incidents through to resolution. Deliver front-facing customer service, maintaining a professional and helpful demeanor. Support Level 1 and Level 2 software issues across enterprise systems. Manage and support backend office applications, including MS Office Suite and related tools. Utilize MS Intune and Active Directory for device management and user account administration. Perform remote management and incident request handling efficiently. Collaborate with IT teams to ensure technology infrastructure runs smoothly.

Must-Have Skills & Qualifications:

Minimum of 5+ years of relevant desktop and technical support experience. Strong technical skills with a focus on hardware, software, and enterprise support. Excellent customer service skills with the ability to communicate technical information clearly. Experience with MS Intune, Ticketing Systems, and the MS Office Suite. Ability to work independently and manage multiple requests effectively.

Nice-to-Have Skills & Experience:

Prior experience supporting banking or law firm IT environments. Familiarity with Apple iOS devices and support. Knowledge of Adobe Acrobat and related tools.

Educational Requirements:

Bachelor's degree preferred. Candidates without a degree must demonstrate at least 10 years of relevant experience.