Desktop / Field Support Technician

We are looking for Desktop / Field Support Technician for our client in

Syracuse, NY Job Title:

Desktop /

Field Support Technician Job Location:

Syracuse, NY Job Type:

Contract Pay Range:

$19 - $24

Job Overview:

Requirement/Must Have:

1+ years of experience in providing Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting. Strong verbal and written communication skills. Ability to travel to remote locations and have own vehicle to drive to different locations.

Responsibilities:

Provide a high level of customer satisfaction and communicate effectively with stakeholders. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs. Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support. Provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreements. Work on customer ticketing to ensure timely delivery of service, along with regular updates. Provide infrastructure administration functions. Provide on-site cover as part of a shift arrangement. Support inline with contracted business working hours. Provide site support in remote offices when required. Troubleshoot and resolve software issues; OS Imaging/reimaging and associated systems administration activities. Take ownership of issues through to resolution on all appropriate requests. Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system. Ensure regular customer interaction to adhere to update SLAs and high levels of customer service. Provide daily ticket updates to ensure users are fully updated. Move equipment associated with service requests, inline with health and safety guidelines. Perform asset inventory activities as needed. Provide end user training and guidance on the use of hardware and software. Recommend and/or perform upgrades to end user devices. Work in a BAU and/or project-based environment requiring flexibility and teamwork. Perform other duties as assigned.

Skills:

Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications. Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts. Basic known workings of LAN technologies and hardware. Ability to support technically video conferencing equipment.

Qualification And Education:

Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates. Possess the skills, qualifications, and experience necessary to perform the assignment work to high professional standards.