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Help Desk Analyst
Job
Robert Half
Syracuse, NY (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization.
Responsibilities:
- Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system.
- Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues.
- Assist users with account access, password resets, and directory-related support tasks within Active Directory.
- Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary.
- Provide clear guidance to employees on standard technology issues and help them follow established support procedures.
- Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.