Support Technician

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling. While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world's most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that's doing something different. For information on Skydance's privacy practices, see the Skydance U.S. Personnel Privacy Notice located at https://skydance.com/privacy-personnel/ . --- The Client Services team at Skydance Animation is part of Information Technology and is responsible for front-line triage and support of user-facing technology including laptops, workstations, telephones, email, collaboration tools, software licenses, connectivity, and video conferencing. Client Services also triages issues in physical studio spaces, including conference rooms, screening and review rooms, and reception areas. An ideal candidate for this role has experience troubleshooting software and hardware issues on multiple operating systems, possess excellent communication skills, and is a highly collaborative team player. This position will be based full-time in Stamford, Connecticut. \n Responsibilities Be the first point of contact for technology and room related issues that arise within the studio Establish and maintain high quality interpersonal relationships with production and studio staff Lead general office operations and employee workplace experience, including managing room bookings and meeting preparation, mail, office supply snack inventory and ordering, office safety, etc. Coordinate with building management for maintenance, repair, janitorial, parking, and other service requests Continuously improve the process and communication around support events in collaboration with the IT Client Services Supervisor Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Client Services Supervisor Maintain select user-facing core technology systems and services within the environment Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT Organize technology asset inventory, new user setups, and software licensing Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e. anti-virus and backup tools Support various software applications including Microsoft Office, Adobe Creative Cloud and Zoom Support various cloud applications including Google gSuite, Office365, and Atlassian products Partner with Technical Directors to support animation-specific SaaS tools such as Autodesk Shotgrid sand SyncSketch Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN Assist with new employee on-boarding, including access cards, parking, and SWAG Requirements 2+ years of experience in IT support of non-technical users 1+ years of experience in an enterprise-level technology environment Experience in customer service, facilities, and/or operations, a plus Demonstrated ability to manage multiple competing priorities Demonstrated ability to positively and professionally interact with potentially confused or frustrated users Excellent communication skills in dealing with both technical and artistic groups Proven experience administering Mac OSX, MS Windows & Linux Ability to tenaciously solve unfamiliar problems Experience supporting Linux workstations, a plus Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications, a plus Experience in the Visual Effects, Animation, or media and entertainment industries, a plus Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms, a plus \n The hourly range for this non-exempt position in Connecticut, New York, and New Jersey is $28.85-36.06. The rate offered may vary based on the candidate's location, qualifications, experience and relevant expertise, among other factors. The range indicated is for base salary only and does not reflect the total compensation package, including bonus, benefits, etc. We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don't meet all of the requirements as written in the job description. #Animation #onsite Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions. Recruitment Fraud Alert It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official "@skydance.com" email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at https://skydance.com/report-suspected-fraud/ .