Application Support Analyst

We are looking for an Application Support Analyst to join our team in Utica, New York, on a contract basis. In this role, you will provide technical expertise and support for various software applications, ensuring smooth operations and resolving user issues promptly. This position requires a strong understanding of claims and billing application support within the insurance industry. This company is about to go through a claims management system implementation, and this role will be a key driver for that transition and post implementation support.

Responsibilities:

• Provide technical support for software applications, troubleshooting issues to ensure optimal functionality.
• Manage and maintain Claims Management and billings systems, ensuring secure and efficient access to systems.
• Collaborate with team members to address application-related concerns and implement solutions.
• Document and track support requests to ensure timely resolution and follow-up.
• Assist with configuring and maintaining billing software to meet operational needs.
• Monitor system performance and identify areas for improvement.
• Communicate effectively with stakeholders to understand and address their technical requirements.
• Stay updated on emerging technologies to enhance application support processes.