Desktop Support Analyst

Desktop Support Analyst Infojini Inc•3.7 White Plains, NY Job Details Contract $30•$32 an hour 8 hours ago Qualifications ITIL 4 Foundation ITIL Foundation Computer science Network troubleshooting ITIL Certification Microsoft Outlook Bachelor's degree in information technology Computer Science

SCCM BMC

Remedy Inventory management Associate's degree in computer science Enterprise software Laptop (troubleshooting support) Equipment troubleshooting Application deployment Mid-level Windows Printer (troubleshooting support) Software installation ITIL Master Certification Associate's degree in information technology Computer hardware Customer support ticket management Organizational skills Microsoft Teams SharePoint macOS ServiceNow 1 year Cross-functional collaboration Associate's degree Bachelor's degree in computer science Communication skills Active Directory Cross-functional communication Intune Mobile devices

Information Technology Full Job Description Job Title :

Desktop Support Analyst Location:

White Plains, NY 10601 Duration•12 Months (Possible extension) Hybrid Job Description The Desktop Support Analyst provides hands‑on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. The role focuses on delivering high‑quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end‑user technologies. This position operates within ITIL-aligned service delivery practices and requires strong communication, troubleshooting, and organizational skills. Job Functions & Responsibilities Provide day‑to‑day technical support for desktops, laptops, mobile devices, printers, and peripherals. Diagnose and resolve hardware, software, network, and application issues in a timely manner. Use ITSM tools—such as ServiceNow—to manage incidents, service requests, and work orders. Follow ITIL-based processes including Incident Management, Request Fulfillment, Change Management, Configuration/Inventory Management, and Problem Management. Maintain accurate ticket documentation and ensure compliance with established service standards and SLAs. Support deployment, configuration, and maintenance of end-user devices and software. Assist with application installations, updates, and troubleshooting. Collaborate with cross-functional support teams (network, cybersecurity, application teams) as needed. Skills Foundational understanding of ITIL-based ITSM concepts. Experience with ITSM tools (ServiceNow, Remedy, Footprints, etc.). Working knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft 365 (Teams, SharePoint Online, OneDrive, Outlook). Strong troubleshooting and problem‑solving skills with attention to detail. Education & Certifications Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1-5 years of experience in desktop support, service desk, or IT support environment. Experience supporting end‑user hardware, software, and enterprise applications preferred. ITIL Foundation certification is preferred or required depending on department standards. Exposure to Active Directory, MFA tools, remote support utilities, and endpoint management platforms (e.g., Intune, SCCM). #teamk

Pay:

$30.00•$32.00 per hour

Work Location:

In person