(Hiring Fast) IT Helpdesk Specialist

Location:

White Plains, NY Type:

On-Site, Full-Time Salary:

$28•$30 per hour (W2) + Benefits (PTO, 401K Match, Medical•No Dental or Vision)

Shift:

8 hours per day•must be flexible for rotating shifts

Schedule:

Morning or Evening Shifts Weekend Availability:

Required on an as-needed basis

Transportation:

Candidates Require to Have a car Responsibilities Provide end-user application and desktop support for both Windows and Apple environments (MacOS/iOS). Troubleshoot and resolve incidents at first contact or escalate appropriately. Define, document, and analyze incident scope to identify root causes. Monitor and prioritize incidents based on severity; ensure timely issue resolution. Perform software installations, access provisioning, and application deployments. Maintain detailed documentation and contribute to the knowledge base. Build strong relationships with end-users through professional communication and support. Ensure adherence to service-level agreements and proactive issue management. Complete IT governance and project assignments within set timelines. Maintain a professional appearance and uphold company service standards. Perform other IT-related duties as assigned. Qualifications 3+ years of experience in IT desktop or helpdesk support. Proficiency in Windows OS, Active Directory, Office 365, and network troubleshooting. Strong hands-on experience with MacOS and iOS support (Apple device setup, MDM, etc.). Excellent problem-solving and communication skills. Ability to work flexible hours and travel between NY locations (e.g., White Plains, Bronx). Having a valid driver's license and access to a car is preferred .

Job Type:

Full-time Pay:

$28.00•$30.00 per hour

Benefits:

401(k) Health insurance Paid time off Application Question(s): How many years of Help Desk/Technical Support experience do you have? Do have a car for travel near to the worksites in White Plains as needed basis?

Work Location:

In person