ITIL Certified Desktop support

Skills Foundational understanding of ITIL-based ITSM concepts. Experience with ITSM tools (ServiceNow, Remedy, Footprints, etc.). Working knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft 365 (Teams, SharePoint Online, OneDrive, Outlook). Strong troubleshooting and problem-solving skills with attention to detail. Ability to multitask, manage workloads, and prioritize effectively. Excellent communication, customer service, and teamwork skills. Education & Certifications Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1 5 years of experience in desktop support, service desk, or IT support environment. Experience supporting end-user hardware, software, and enterprise applications preferred. ITIL Foundation certification is preferred or required depending on department standards. Exposure to Active Directory, MFA tools, remote support utilities, and endpoint management platforms (e.g., Intune, SCCM). Experience supporting enterprise environments and collaborating with multiple IT teams.