Senior Information Technology Specialist

Senior Information Technology Specialist The Arc Erie County New York - 2.6 Williamsville, NY Job Details $21 - $25 an hour 1 day ago Benefits 403(b) matching Health insurance Dental insurance Paid time off On-the-job training Vision insurance 403(b) Opportunities for advancement Qualifications Preventative hardware maintenance Data reporting Mid-level Computer hardware Hardware support Customer support ticket management Technical skills instruction Associate's degree Escalation handling Full Job Description The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proudly celebrating our 75 th anniversary , we remain committed to empowering individuals and building inclusive communities. The Arc Erie County is looking for a Senior Information Technology Specialist! What you'll be doing: As our Senior Information Technology Specialist , you'll be responsible for assembling and maintaining all PC-related hardware and software for all departments of the Agency; provides technical support as needed; develops and implements preventative maintenance schedules on all computers; provides technical computer training to staff members. You will be responsible for… Providing technical support & administration as needed Creates, maintains, and generates reports on a scheduled or as needed basis to all levels of the Agency. Troubleshoots and solves technical problems, monitors and addresses help desk tickets. Escalates problems/issues to the System Support Manager as needed.

What we need from you:

Bachelor's degree in computer Related Field plus (1) yrs. professional experience OR Associate Degree in Computer Related Field plus (2) yrs. Experience in the field of Help Desk What The Arc Erie County can offer: $21.00 - $25.00 per hour Affordable benefits (medical, dental & vision insurance) Generous PTO 403b Retirement plan w/ employer matching contribution Room for advancement On the job training w/ experience IT professionals 40-hour work week (schedules vary), Monday-Friday Positive, diverse and exciting environment The Arc Erie County NY is an Equal Employment Opportunity (EEO) & Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.