Bilingual Desktop Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Bilingual Desktop Tech to join our team. Responsible for providing deployment and onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, iPads, Tablets, Smart phones, and peripherals. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

• This position is located in Akron, OH
• Must be Bilingual in English/Spanish
• Responsibilities
• + Schedule and coordinate Onboarding training for new hires in (7) Seven FirstEnergy office locations.

Provide support of for all aspects of Asset Management. + Conduct training and provide instructions on the use of provided computer and mobile devices. + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. + Communicates with customers at all levels of technical and non-technical skill sets. + Follow-up with end users to provide status updates as per service level guidelines (SLA's). Management and installation of equipment in the meeting room (projector, laptop, + and videoconference). Create, monitor calls, incidents and requests using client provided ServiceNow & ITNOW ticketing system.

• Skills & Qualifications
• + Must be bilingual in English/Spanish. + Minimum 1 year experience in related field. + Desktop and/or Infrastructure support Experience. + Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required. + Working knowledge of the Microsoft Office application suite including MS Outlook. + Travel is required for this position.
• Wage Range
• :•The hourly rate for this position is between $25.

50 - $34.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Benefits
• : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

More detailed information can be found here. (https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom\_Benefits-Summary\_FINAL-rev-04-07-25\_Legal.pdf) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

• Expiration Date
• :•This posting is anticipated to remain open until 6/13/2026.

• Equal Employment Opportunity
• :•Compucom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

• Work Authorization:

• Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
• Arizona Applicants
• : •

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

• California Residents
• : •

PLEASE REVIEW THE

• CALIFORNIA

CONSUMER PRIVACY ACT NOTICE

(https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf)

.

• We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
• Maryland Applicants
• : •

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING

$100.

• Massachusetts Applicants
• :

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

• Rhode Island Applicants
• : •

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

• CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.