Service Desk Analyst

Job Description Insight Global is looking for a Help Desk Technician to support one of our top clients at Parker Hannifin. This individual will be responsible for providing end-user technical support in a fast-paced enterprise environment. Approximately 80% of the role will focus on ticket-based support, while the remaining 20% will involve hands-on deskside support. Daily responsibilities include troubleshooting hardware and software issues, managing tickets through ServiceNow, assisting with machine imaging, onboarding new hires, installing and configuring software, and supporting Active Directory-related requests. This person will work standard business hours (8:00 AM - 5:00 PM) and play a key role in ensuring a smooth IT experience for internal employees. This role is roughly 20hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 1-3 years of Help Desk or IT Support experience
• Experience handling Tier 1 and Tier 2 support tickets
• Strong ticketing experience (ServiceNow preferred)
• Active Directory experience (user management, password resets, access provisioning)
• Experience with machine imaging and device setup
• Experience onboarding users and installing software
• Ability to handle 5-8 tickets per day
• Strong communication and customer service skills
• Bachelor's degree
• Additional hands-on Active Directory experience
• 6+ months of enterprise IT support experience