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HELP DESK SUPPORT - DATA

Job

Aultman Health Foundation

Canton, OH (In Person)

Full-Time

Posted 7 weeks ago (Updated 6 days ago) • Actively hiring

Expires 6/22/2026

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Job Description

HELP DESK SUPPORT - DATA
Canton, OH Job Details Full-time 3 days ago Qualifications Computer operation Phone communication Computer literacy High school diploma or GED Analysis skills User support Customer support ticket management Organizational skills Computer skills Escalation handling Communication skills Entry level Client interaction via phone calls Full Job Description
PURPOSE OF POSITION
This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below. AMG AOH Cerner Clinical Engineering ComDoc General Maintenance Heating, Cooling, and Refrigeration Information Systems MSO Property Management
RESPONSIBILITIES & EXPECTATIONS
Triage Help Desk tickets that are created via the Service Center application Obtain required and/or additional information from end-user as needed Answer incoming calls and gather information to escalate issue to correct department for resolution Assist users with password resets Maintains knowledge base for ticket escalation to prevent errors and delay of service Ready leased equipment to be returned to vendor Any other duties or projects as assigned
Qualifications:
High School graduate Customer service experience is required General computer skills Strong analytical and organizational skills High level of verbal and written communication ability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.
WORKING CONDITIONS
The Help Support employee will be assigned a shift with rotating weekends and holidays Flexibility is required to ensure coverage Lunch and breaks as per hospital policy Holiday rotations are required Works in well-lighted/ventilated office area Works at individual workstation equipped with PC, desk, telephone, and necessary supplies Subject to changes in priorities and stress
Location:
Aultman Health Foundation •
HDS CONSOLIDATED HELP DESK
Schedule:
Full Time, Day/Night rotating, Varied