Co-Op/ IT Technician

Co-Op/ IT Technician Greater Cincinnati Behavioral Health Services - 3.4 Cincinnati, OH Job Details Full-time 2 hours ago Benefits 403(b) matching Health insurance Paid time off 403(b) Loan forgiveness Flexible schedule Qualifications Performance monitoring Computer operation Smartphone (troubleshooting support) Procedural guides Technical documentation Meraki Incident management software iOS Mid-level Technical solutions implementation IT monitoring tools Desktop (troubleshooting support) Customer support ticket management Mobile device management SolarWinds User guides Network monitoring tools VPN management Network infrastructure management Communication skills Ticketing system technical support Full Job Description Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. GCBHS has an immediate opening for a Full-time Co-Op/ IT Technician to work at our Cincinnati office location. Why Work at GCBHS? GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families Top Workplace every year since 2010 Paid Time Off and Sick Time Flexible work schedules Public Student Loan Forgiveness Comprehensive health insurance 403(b) Retirement with

Match Job Overview:

We are seeking a dedicated Co-Op/ IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various technical issues effectively. The IT Technician will work closely with end-users to ensure smooth operation of IT services and systems.

Duties:

Provide first-level technical support for hardware and software issues, including troubleshooting and resolving user problems. Assist users with VPN connectivity issues, ensuring secure access to company resources. Support network administration tasks, including monitoring and maintaining network performance using tools such as Meraki. Manage help desk tickets through Solarwinds Web Help Desk, ensuring timely resolution of requests and incidents. Analyze user requirements and provide appropriate solutions for mobile devices. Collaborate with other IT team members to implement upgrades and new technologies. Maintain documentation of support processes, procedures, and user guides to enhance service delivery. Skills Proficiency in providing technical support for Microsoft operating systems and iPhone iOS. Strong understanding of VPN technologies and network administration principles. Experience with help desk operations and customer service best practices. Familiarity with Web Help Desk or similar ticketing systems for managing support requests. Ability to analyze problems effectively and provide timely solutions. Knowledge of mobile device management and support. Excellent communication skills, both verbal and written, to assist users in a clear and concise manner.

Schedule:

8 hour shift Monday to Friday Ability to

Relocate:

Cincinnati, OH 45206: Relocate before starting work (Required)

Work Location:

In person GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky every year since 2010! Please visit our website www.gcbhs.com to learn more about

GCBHS. EEO

Employer Disabled/Vets Apply today! Our work is #LifeChanging!