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Desktop Support

Job

Pinnacle Partners

Cincinnati, OH (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

Desktop Support Introduction:
The IT Desktop Support Technician will be responsible for incident work, service request fulfillment, and hands-on support. This includes configuring new equipment for break/fix devices and overall software setups.
Responsibilities:
Build/configure Windows workstations for corporate associates. Perform advanced software/hardware installations, repair, troubleshooting, diagnostics & upgrade experience with laptops/desktops and peripherals. Troubleshoot and respond to end user questions. Track and update open call tickets and/or escalate problems as needed until resolution. Responsible for ensuring the timely completion of all assigned projects and provide weekly status reports to management. Install hardware and software including operating system and office applications. Perform required quality assurance checks as needed. Complete documentation on processes as needed for each department.
Requirements:
Required Skills:
Associate s degree or equivalent experience in computer science or related discipline. 4-6 years of Computer Operations, Hardware/Software installation, or Desktop Support Technician. Advanced software/hardware installations, repair, troubleshooting, diagnostics & upgrade experience with laptops/desktops and peripherals. Advanced Configuration & support of Windows 11, Office 365 & OneDrive workstation within an
AZURE/AD
Domain, Windows Hello for Business. Advanced Windows 11, Office 365 & OneDrive OS using computer images. Windows AutoPilot experience. Experience with Windows 11, Office 365 & OneDrive profile-specific folder structures. Familiarity with a Microsoft Exchange environment and client configurations. Working knowledge of SNOW Asset Management. Advanced working knowledge of networks and network terminology. Advanced repair skills for laptops/desktops and peripherals. Excellent oral & written communication skills.
Preferred Skills/Characteristics:
A+ and MCP certification(s) VMware/VDI knowledge Advanced Microsoft Intune/SCCM