Desktop Support Technician

Desktop Support Technician at Akkodis Desktop Support Technician at Akkodis in Cincinnati, Ohio Posted in 1 day ago.

Type:

full-time

Job Description:

Akkodis is seeking a Desktop Support Technician on-site in Cincinnati, OH, for a Contract Position in the United States.

Pay Range:

$ 24-$26 (The rate may be negotiable based on experience, education, geographic location, and other factors).

Job Description:

This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision. OSA Level II

• Manage consumable inventory
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Coordinated with HP with SW branded support
• Report customer dissatisfaction to CSM/SDM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed
• Perform initial trouble shooting If you are interested in this role, then you can click

APPLY NOW.

For other opportunities available at Akkodis, or any questions, please contact Sahil Mavi at +1 610 227- 6981 or Sahil.

Mavi@akkodisgroup.com . Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.