Help Desk Technician

Position Summary:

Serving as the first point of contact for users seeking technical assistance over the phone or email and perform remote troubleshooting diagnostic techniques.

Job Responsibilities:

Work closely with users, clients, technicians and managerial staff; train computer users Occasionally write training manuals Determine the best solution based on the issue and details provided by customers by providing fast and useful technical assistance on computer systems Answer queries on basic technical issues and offer advice to solve them Walk through the problem-solving process Ask direct questions to best determine nature of problem Direct any unresolved issues to the next level of support Maintain daily performance of computer systems Run reports to determine malfunctions Run reports to analyze common complaints and problems Install, modify and repair computer hardware and software Clean computers Install computer peripherals for users Other duties as assigned

Required Knowledge, Skills and Abilities:

Excellent written and verbal communication skills Strong customer service skills and problem-solving skills through the knowledge of network administration Exceptional technical, analytical and conceptual thinking skills; advanced technical skills Familiar with relational database concepts and client server concepts

Job Requirements:

Associate's Degree in Information Technology, Computer Science, Engineering preferred Tech savvy with working knowledge of office automation products, databases and remote control Sharp trouble shooting skills

Essential Functions/Physical Demands :

Positional:

Driving in accordance with job duties assigned. Infrequent standing and walking. Frequently, constantly sit.

Gross Mobility:

Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.

Sensory:

Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.