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Helpdesk Level 2

Job

Career Soft Solutions, Inc.

Cincinnati, OH (In Person)

Full-Time

Posted 4 days ago (Updated 11 hours ago) • Actively hiring

Expires 6/25/2026

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Job Description

Helpdesk Level 2 at Career Soft Solutions, Inc. Helpdesk Level 2 at Career Soft Solutions, Inc. in Cincinnati, Ohio Posted in 2 days ago.
Type:
full-time
Job Description:
Helpdesk Level 2 Location
  • Hebron, Kentucky, United States
  • 42715 Employment Type
  • 12-Month Contract Work Schedule
  • Onsite
  • 5 Days a Week 8:00 AM
  • 5:00 PM Position Summary The Helpdesk Level 2 Analyst provides advanced technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues.
This role involves handling escalated support tickets, supporting IT operations, and ensuring timely issue resolution while delivering excellent customer service. Key Responsibilities Provide Level 2 technical support for hardware, software, and network-related issues. Troubleshoot and resolve escalated incidents from Level 1 support teams. Manage and document incidents, service requests, and resolutions using ticketing systems. Support desktop, laptop, printer, and peripheral troubleshooting. Assist users with system access, password resets, and application support. Perform software installations, updates, and system configurations. Collaborate with internal IT teams to resolve complex technical issues. Maintain accurate documentation of troubleshooting steps and resolutions. Follow IT service management and escalation procedures. Ensure timely response and resolution in accordance with service level agreements (SLAs). Required Qualifications Experience in Helpdesk or Technical Support roles. Strong knowledge of Windows operating systems and desktop support. Experience with ticketing/service management tools. Understanding of networking fundamentals and troubleshooting. Strong communication and customer service skills. Ability to multitask and prioritize support requests effectively.