Technology Systems Lead

Technology Systems Lead Cincinnati, OH Posted:

05/18/2026

Employment Type:

Full-time

Job Number:

13706

Job Description Technology Systems Lead Setting/Hours:

100% In-Office | 8-5 Join trak group in partnering with a growing client in Cincinnati, Ohio that's expanding its Shared Services team. Job Description The Technology Systems Lead is a "doer-leader" responsible for the health, accessibility, and day-to-day performance of the company's core technical ecosystem. You will lead the front-line support function, ensuring that Microsoft 365, Dynamics 365 Business Central, and eCommerce platforms operate seamlessly for all users. As a working lead, you balance high-level coordination with hands-on execution, managing a direct report while serving as the primary liaison between internal staff, outsourced IT providers, and software vendors. Key Responsibilities Functional Leadership & People Management

• Direct Supervision:

  Lead and mentor one direct report, overseeing their daily tasks, quality of support, and professional development.

• Process Oversight:

  Own the documentation of internal support workflows, ensuring the team follows standardized "how we do things here" protocols.

• Escalation Management:

  Serve as the final internal point of contact for complex issues before escalating to external MSPs or software partners.

• Vendor Management:

  Conduct monthly/quarterly service reviews with MSPs to ensure SLA compliance and ROI. Hands-on Systems & User Support
• Level 1 -2

Application and System Support:

Actively resolve login/access issues, permission requests, and how-to questions across the Microsoft stack (M365, Entra ID, SharePoint) and Business Central.

• Issue Tracking:

  Monitor error trends and integration sync issues, gather technical details to minimize business downtime.

• Onboarding:

  Lead the technical side of employee onboarding/offboarding, ensuring proper license assignment and security group alignment. Operational Continuity & Documentation

• Knowledge Management:

  Build and maintain a central Knowledge Base (SharePoint/Teams) containing troubleshooting guides and system maps.

• Asset & License Tracking:

  Maintain the master directory of software licenses, tracking renewals, seat counts, and vendor ownership to provide leadership with cost visibility.

• Risk Detection:

  Identify red flags in system performance, such as integration lags or security privilege creep, and coordinate rapid response efforts. The Ideal Candidate

• Experience:

  5-7+ years in application support or systems administration within a Microsoft-centric environment that has worked in a mid-size company

•

Technical Proficiency:

Strong working knowledge of Microsoft Entra ID (Azure AD), M365, and Dynamics 365 Business Central. Experience with eCommerce platforms (e.

G., WooCommerce & Magento) is a plus.

• The Lead Mindset:

  You enjoy troubleshooting alongside your team but have the organizational skills to manage and coordinate external vendors effectively.

• Communicator:

  Ability to translate technical speech into clear instructions for non-technical users and concise briefs for internal leadership and external developers.

•

Education:

BS in Information Technology, Information Systems, Business Information Technology or Management Information Systems (MIS).

Nice to have:

•

Certifications:

Microsoft 365

Certified:

Administrator Expert and/or supporting certifications

Microsoft Certified:

Dynamics 365

Business Central Functional Consultant Associate, Microsoft Certified:

Identity and Access Administrator Associate If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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